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Water Heater Technician
Do you enjoy working with your hands and understanding how things are put together?
Is your ideal job one where you not only get to fix things but meet new people every day?
We are looking for our next Water Heater Technician! Someone who is eager to learn, create estimates, answer customer questions and perform repairs and installations of water heaters. To thrive in this position you need to enjoy talking with customers and breaking down complex systems. Likewise you need to have the mechanical aptitude to then get hands on with whatever issue they are having and get it resolved. It is a tall order, but if that describes you and you want to do that at a company who is committed to work-life balance and growth then this might be the place for you.
Keep reading IF:
YOU ARE A POSITIVE TEAM PLAYER AND EXCELLENT COMMUNICATOR with strong interpersonal skills. You ask good questions to make sure you understand what the customer is requesting and you can communicate with a variety of customers, develop rapport quickly and know the importance of active listening.
YOU ARE TECHNICALLY AND MECHANICALLY INCLINED and enjoy working with your hands. You have a genuine interest in learning about the way things work and you are consistently looking to improve and elevate your skills and technical prowess.
YOU ARE FLEXIBLE & EAGER TO HELP PEOPLE as schedules and customer needs can change and you are able to pivot and adapt. You display a natural caring attitude toward others, and you are able to listen more than talk to help find solutions for the customer and internal employees.
Essential Duties Include:
In the first 60 days and ongoing:
Begins with the classroom portion of Barnett’s Water Heater School watching presentations, completing quizzes regarding the water heater parts and systems, and asking questions that show eagerness to learn and understanding.
Practices at least two water heater installations in our training lab for training and instruction on every step of the water heater installation process.
By week 4, performs observed in-field estimates and installation on Level 1 water heaters.
By 3 months, have graduated from Water Heater School, Level 1, by completing the classroom portion, practice installations in the training lab, and conducted 10 installations in the field with no recalls from the inspector, within the allotted time frame, and to your trainers expectations.
Handle customer questions and possible frustrations, and when needed, escalate upset customers to the Field Service Manager.
Effectively input estimate and paperwork into the Service Titan software for internal records including filled out water heater estimate form, the completed estimate, pictures of the job, payment, and customer signatures.
Within the 6th month mark and ongoing:
Consistently completes 2 installations daily within 4 hours, communicating with the scheduler and nearby water heater technicians to partner on 3rd daily job when needed.
Accurately review jobs to determine if replacement is necessary or maintenance is possible to perform work onsite or soon after.
12th month mark and ongoing:
Actively seeks out training opportunities to work on more complex water heaters by shadowing and learning from Master Water Heater Technicians.
By 12-18 months master Level 1 water heater installation and perform 350 water heater installations.
Education, Skills & Experience:
NO EXPERIENCE REQUIRED, we are happy to teach you everything you need to know about water heaters
1+ years demonstrated experience in Plumbing or Electrical a plus but NOT required
Openness to learn something new every day required
Proven ability to be troubleshooting and problem solving with a strong sense of urgency, initiative and drive required
Possess a valid CA Driver’s License, good driving history and dependable transportation required
Demonstrated experience with a field service or project management software, such as ServiceTitan, Jobber, or Synchroteam a plus
Ability to lift and/or operate tools and devices in order to work with water heaters, typically minimum 100-150 lbs required
Ability to pass background check and drug test required
High school diploma or general education degree (GED); or equivalent combination of education and experience
Who Is Barnett Plumbing & Water Heaters:
We are the fast, friendly, follow-through pros who are taking care of our communities water heater needs both in the Tri-Valley and South Bay. All customers deserve high-quality service from a professional they can trust and that’s what we deliver. We come to the rescue for over 5,000 issues every year. We get it done with a team of 22: 9 in the office 13 in the field/warehouse. And those numbers are only going up. The future of Barnett Plumbing & Water Heaters and its employees is STRONG!
What’s Important to us:
Family time! We pride ourselves on work-life balance. We are open Monday-Friday with no on call or after hours. We also work hard to create a healthy atmosphere at work. We don’t want to be overwhelmed and burnt out when we leave at the end of the day. Yes, we spend the day working hard to solve problems, support our co-workers, and make customers happy, but it is satisfying work that allows us to go home and rest well.
Professional and personal growth for all employees is a top priority at Barnett Plumbing & Water Heaters. Training is emphasized and personal development is implemented to develop relationship skills that will be useful in every part of their life.
Being drama-free, ego free, high-performing, and generous. We know what it’s like to work hard at job but not be appreciated or supported. We’ve all had jobs where we have had to deal with toxic bosses, crushing to-do lists, and unrealistic expectations…and we refuse to let Barnett Plumbing & Water Heaters to become that way. We’ve build the company that we want to work for: growing, performance-drive, supportive.
Hourly based position with team and individual bonus opportunities.
Full Health Coverage, Dental & Vision Insurance, Retirement Plan with company match, PTO & 7 paid Holidays, Employee Care Program with 24/7 access to Marketplace Chaplains, Counseling and Chiropractic benefits.